IDS has been in the VoIP and PBX field since 2004, we deliver a wide range of contact center services and call center outsourcing solutions, providing our clients with several services under this section including:
- Customizing PBX Adding Call Center Capabilities:
- Simple Real-time dashboard.
- Call Queue.
- Online Agents.
- Call Forwarding to off-site operators.
- Call Recording (In-Call / Automated).
- Quality Assurance extensions with Barge-in/Whisper to agent capabilities.
- Advanced ACD reports.
- Adding Customized IVR scripts with Database manipulation/API interaction.
- Outsourcing Call center services in three languages: Arabic, English, And French from Customer Service to Sales and Technical Support.
Get a quote today!
Contact our sales department to get a quote for the services we provide today.
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